At Avo, we are dedicated to protecting your privacy and ensuring a seamless and secure experience when using our services, whether for stays, hotels, car rentals, tours, events, or experiences. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you interact with our platform. By accessing and using Avo’s website, app, and services, you agree to the collection and use of your data in accordance with this policy.

1. Information We Collect

To provide you with the best possible experience, we collect several types of information:

• Personal Identification Information
  This includes your full name, email address, phone number, mailing address, and payment details (credit card or other billing information). We collect this information when you create an account or make a booking.

• Booking Information
  We collect information related to the services you book through Avo, such as details of your accommodation (stays, hotels), transportation (car rentals), tours, events, and experiences. This includes travel dates, locations, special requests, preferences, and booking reference numbers.

• Payment Information
  We process your payment data to complete your transactions. This includes credit card details, billing address, and other necessary payment-related information. All payment details are securely processed by third-party payment processors and are not stored on Avo’s servers.

• Usage Data
  We collect data about how you interact with the Avo platform, including your device type, IP address, browser information, and activity on our website and app. This helps us analyze user behavior, improve our services, and enhance your user experience.

• Communication Information
  We collect the data from any interactions you have with our customer support team through phone, email, or in-app messaging. This includes queries, feedback, and any issues you report.

• Location Data
  For specific services (e.g., car rentals, tours), we may collect your geolocation data to provide location-based recommendations or facilitate services like vehicle pick-up.

2. How We Use Your Information

The personal information we collect is used to enhance your experience with Avo and fulfill our obligations under our service agreements:

• Booking Fulfillment
  We use your booking information to confirm, process, and deliver the services you request, whether it's booking a stay, car rental, tour, event, or experience. Your personal details may be shared with our trusted vendors and service providers (hotels, car rental companies, tour guides, etc.) as necessary to fulfill the bookings.

• Customer Support
  We use your contact information to provide support, respond to inquiries, and address issues you may have. If you contact us with a question or concern, your communication data will be used to assist you.

• Personalization
  We use your preferences and booking history to tailor the recommendations we provide. This helps us present you with relevant options for hotels, car rentals, tours, or events based on your interests and past bookings.

• Marketing and Promotions
  With your consent, we use your information to send you promotional emails about new offerings, discounts, special events, or exclusive deals. You can opt-out of receiving these communications at any time by clicking the unsubscribe link or contacting us directly.

• Analytics and Improvement
  We collect usage data to monitor and analyze trends, fix bugs, improve our platform’s functionality, and understand user behavior better, which helps us provide a more efficient and enjoyable experience.

• Legal Compliance and Protection
  We may use your data to comply with legal obligations, protect Avo's rights, enforce our Terms and Conditions, or respond to law enforcement or governmental requests.

3. Commission Structure

Avo charges a 10% commission on all bookings made through our platform. This fee is included in the total price of the service you book, whether for stays, hotels, car rentals, tours, or events. The commission helps us support the platform's operational costs, maintain customer service, and continue providing high-quality services.

4. How We Protect Your Information

Avo is committed to ensuring the security of your personal data. We take the following measures to protect your information:

• Encryption
  All sensitive payment information, such as credit card numbers, is transmitted using industry-standard encryption methods (SSL/TLS encryption) to protect your data during transmission.

• Data Storage Security
  We store your personal data on secure servers that are protected by advanced security technologies, including firewalls and intrusion detection systems.

• Access Control
  Access to your personal information is restricted to authorized personnel only, who need access to your data to perform their duties (e.g., customer support, booking fulfillment, etc.).

• Regular Audits
  Avo conducts regular security audits and assessments to identify potential vulnerabilities and ensure the integrity of the data protection mechanisms.

5. Sharing Your Information

Avo will not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

• With Trusted Service Providers
  We may share your information with third-party vendors and service providers who assist us in delivering services. This includes hotel partners, car rental agencies, tour guides, event organizers, payment processors, and others necessary to complete your bookings.

• For Legal Compliance
  If required by law or to protect the rights of Avo, we may disclose your personal data in response to lawful requests by government authorities, law enforcement, or other legal processes.

• In the Event of Business Transfers
  In the case of a merger, acquisition, or sale of Avo's assets, your personal information may be transferred to the new owner. We will ensure that your information remains protected in accordance with this Privacy Policy.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or outdated information.
• Deletion: You can request the deletion of your personal data, subject to any legal obligations or the need to retain data for operational purposes.
• Opt-Out: You can choose to opt-out of receiving marketing emails or notifications by following the unsubscribe instructions in our communications.
• Data Portability: You have the right to request your personal data in a structured, commonly used format and transfer it to another provider, if applicable.
• Restrict Processing: You may ask us to limit how we process your data in certain situations, such as when you contest the accuracy of your data or the legality of processing.

7. Cookies and Tracking Technologies

Avo uses cookies and similar tracking technologies to enhance the user experience. Cookies help us remember your preferences, personalize content, and track usage patterns on our site and app.

• Types of Cookies:
  • Essential Cookies: Necessary for the basic functionality of our website and app.
  • Performance Cookies: Used to analyze user behavior and improve the platform’s performance.
  • Functional Cookies: Used to remember your preferences and settings across sessions.
  • Targeting/Advertising Cookies: Used for serving personalized ads or offers based on your browsing behavior.

You can manage or disable cookies through your browser settings, but doing so may limit the functionality of some features on our platform.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, it will be securely deleted or anonymized, in accordance with applicable laws and regulations.

9. Changes to This Privacy Policy

Avo reserves the right to update or modify this Privacy Policy at any time. Any changes to the policy will be posted on this page, with the "Last Updated" date at the bottom of the policy. We encourage you to review the Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how Avo handles your personal data, please contact us at:

• Email: support@avoguide.com
• Phone: 0778884955
• Address: Morogoro, Tanzania

Last Updated: 26, January 2025

Thank you for choosing Avo! We are committed to maintaining your privacy and providing you with a safe, secure, and exceptional booking experience across all services we offer.